Legal notice

Legal & Terms

Last updated: 1 October 2026

Welcome to Zellemont. By using our website or placing an order, you agree to these terms. Nothing in these terms limits your rights under South African consumer protection law.

1. About Zellemont

Zellemont is a South African online retailer offering lifestyle, wellness and performance products.

Trading name: Zellemont
Email: hellozellemont@gmail.com
Website: www.zellemont.com

2. Website use

You may use our website for lawful personal and shopping purposes.

You may not misuse the website, interfere with its security, access it without permission, or use it for unlawful or fraudulent activities. We may restrict access if misuse occurs.

3. Products and images

We aim to keep product information, prices and specifications accurate.

Some website, advertising or social media images may be AI-generated, digitally edited or used for illustration. Images may not show the exact product, size, colour, fit or results.

Please rely on the product description, dimensions and specifications when making a purchase. Minor differences may occur between images and the product received. Packaging may also change.

We may correct obvious errors in product information or pricing.

4. Wellness products

Our products are not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated.

Website information is not medical advice. If you have an injury, medical condition or concerns about using a product, consult a qualified healthcare professional.

5. Orders

Submitting an order is an offer to buy the selected products. An order confirmation only confirms that we received your order.

We may cancel or decline an order if payment fails, stock is unavailable, there is an obvious error, fraud is suspected, or fulfilment is not legally possible. Paid orders that cannot be fulfilled will be refunded.

6. Pricing and payment

Prices are shown in South African Rand (ZAR) unless stated otherwise. The final price appears at checkout.

Payment methods are shown during checkout. Third-party payment providers process payments, and Zellemont does not necessarily store complete card details.

Promotions may have additional terms.

7. Shipping

Delivery times, methods and fees are explained in our Shipping Policy.

Delivery estimates may be affected by courier delays, public holidays, weather or other circumstances outside our control.

Customers must provide accurate delivery details and report errors as soon as possible.

8. Returns and refunds

Our returns process is explained in our Returns & Refund Policy.

Our voluntary return policy does not limit your legal rights under South African law. Some products may not qualify for change-of-mind returns, especially if used or hygiene-sensitive, where permitted by law.

9. Defective products

If a product is defective, damaged, unsafe or different from what you ordered, contact us with your order details.

We will handle the matter in accordance with South African consumer protection law.

10. Promotions

Promotions may:

● apply for a limited time;

● apply only to selected products;

● be limited to one use per customer or order;

● exclude other offers; or

● end when promotional stock runs out.

We may correct genuine errors or withdraw promotions affected by fraud, abuse or technical errors.

11. Reviews and customer content

If you submit a review, photograph or other content, you confirm that you have the right to submit it.

We may remove content that is unlawful, abusive, misleading, defamatory, irrelevant or violates someone’s privacy.

We will not alter a genuine review simply because it is negative.

12. Intellectual property

Zellemont’s name, branding, website content, graphics, product images, AI-generated assets and written materials belong to Zellemont or are used with permission.

You may not copy, distribute or use them commercially without permission, except where allowed by law.

Third-party trademarks belong to their respective owners.

13. Third-party services

We use third-party services such as payment providers, couriers, analytics tools and Shopify applications. These providers may have their own terms and privacy policies.

We are not responsible for external websites accessed through links on our website.

14. Privacy

We process personal information to fulfil orders, process payments, arrange delivery, provide support, prevent fraud, manage returns and improve our services.

Please read our Privacy Policy for more information. Personal information is handled in accordance with applicable South African data protection laws.

15. Electronic communications

You agree to receive electronic communications about your orders, account or enquiries.

Marketing communications will follow applicable consent requirements. You may unsubscribe from marketing messages at any time.

16. Website availability

We aim to keep our website available but cannot guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues or circumstances outside our control.

17. Liability

To the extent permitted by law, Zellemont is not responsible for indirect losses caused by product misuse, failure to follow instructions or circumstances outside our control.

Nothing in these terms limits rights or liability that cannot legally be excluded.

18. Changes to these terms

We may update these terms from time to time. The latest version will appear on this page with the updated date.

Changes will not remove legal rights relating to completed purchases.

19. Governing law

These terms are governed by the laws of the Republic of South Africa and are subject to applicable consumer protection laws.

20. Contact us

For questions about an order, product or these terms:

Zellemont
Email: hellozellemont@gmail.com
Website: www.zellemont.com